GAAP — IT Support Program for Family Doctors

A dedicated IT support line for medical practices: 24/7 assistance, fast issue resolution, and a personalized approach.

SERVICE

SECURE

PROTECT

DEFEND

24/7 helpdesk Remote + on-site SLA / procedures

A medical practice must operate without downtime

When a printer freezes, the internet drops, e-signature stops working, or a workstation slows down — patient registration and appointments suffer. Downtime is unacceptable in healthcare.

GAAP is a dedicated IT support line: diagnostics, incident resolution, prevention, security, and a clear cooperation framework.

Speed

Fast response and clear SLA timelines.

Stability

Fewer incidents thanks to prevention and control.

Security

MFA, backups, updates, and endpoint protection.

Transparency

Reports, ticket history, and improvement recommendations.

Who this is for

For family doctors and medical practices that need stable IT “as a service”: no chaos, clear responsibility, and fast problem resolution.

Family doctors and outpatient practices (1–20 workstations)
Practices with reception, labs, and multiple offices

Clinics with critical internet, e-signature, e-health, and peripherals
Organizations that value security, backups, and reporting

What we do

From оперативe support to prevention and security — as a unified IT service system.

24/7 Helpdesk

Ticket intake, diagnostics, remote resolution, escalations.

Workstations and peripherals

PCs/laptops, printers/scanners, drivers, updates, profile setup.

Network and internet

Wi-Fi, routers, VPN, redundancy, diagnostics of “why it’s slow”.

Security

MFA, access management, antivirus/EDR, updates, baseline policies.

Backups

Backup setup and verification, restore testing, logging.

Documentation and standards

Diagrams, passwords/access, inventory, procedures, recommendations.

FEATURES

ZERO

TRUST

SECURITY

Process and SLA

Clear rules, response times, and transparent communication.

Prevention

Regular checks prevent up to 80% of typical issues.

Why it works

Reliability is built on processes: procedures, prevention, change control, and security — not “fixing things only when they break”.

Single support channel with priorities (incidents / requests / changes)
Most issues resolved remotely within 15–60 minutes
Secure access: MFA, VPN, users, and roles
Control of Windows/macOS and critical application updates
Backups with regular restore testing
Monitoring of core components (internet, router, server/NAS)
Documentation and hardware inventory
Improvement roadmap for 3–12 months (based on practice budget)

How we work

Start: 1–3 business days. Ongoing support per SLA and scheduled maintenance.

Onboarding and audit

Collect infrastructure overview, access, inventory, and risks.

Quick fixes

Resolve critical issues: internet, Wi-Fi, printers, e-signature, backups.

Procedures and security

Configure access rules, MFA/VPN, updates, and backup strategies.

Prevention

Scheduled checks, reports, and change control.

Improvement

Enhance infrastructure based on priorities and budget.

RESULT

SHIELD

MONITOR

RESPONSE

You will get

A single IT support line (24/7)
Clear procedures and SLA
Stable workstations and peripherals
Secure access (MFA/VPN) and baseline policies
Backups with restore control
Documentation and improvement recommendations

Solution cases

A few typical scenarios and how we solve them.

Network stabilisation in a clinic

−70% incidents

Wi-Fi VLAN STP Clinic

Проблема

Recurring Wi-Fi outages and printing issues disrupted patient scheduling and daily operations.

Решение

VLAN segmentation, Wi-Fi optimisation, L2 protection and access control policies.

Результат

Stable workstations and a significant reduction in support requests.

eSignature / Smart-ID rollout without disruptions

1 business day

eSignature Smart-ID Windows Browsers

Проблема

Electronic signatures failed on some workstations due to browser, certificate and OS differences.

Решение

Workstation standardisation, browser and certificate configuration, MFA access validation.

Результат

eSignature works reliably for all users with fewer urgent support tickets.

Backups and fast recovery readiness

RTO ≤ 4h

Backups 3-2-1 NAS Recovery

Проблема

Backups existed, but recovery had never been tested, creating a high data loss risk.

Решение

3-2-1 backup strategy, encryption, monitoring and regular recovery testing.

Результат

Clear recovery plan and real preparedness for incidents.

RISK CHECK

Common mistakes

Typical issues we identify during audits and implementations.

No network segmentation

Workstations, Wi-Fi, servers and IoT devices share the same network.

Impact:

Security incidents spread without containment.

Backups without recovery testing

Backups exist, but restore procedures are never tested.

Impact:

High risk of data loss during real incidents.

Unmanaged updates

Systems are updated inconsistently or not at all.

Impact:

Known vulnerabilities remain exploitable.

Weak access control

Shared accounts, weak passwords and no MFA.

Impact:

Single credential compromise leads to full breach.

No monitoring or logging

Incidents are detected only after user complaints.

Impact:

Longer downtime and higher impact.

No documentation or change process

No one knows “how it works”: access, diagrams, owners, and how changes are made.

Impact:

Incidents take longer and become chaotic, especially when key staff is unavailable.

Pricing

Depends on the number of workstations, locations, 24/7 requirements, and service scope.

Onboarding (audit + setup)

from €250

Inventory, access, baseline configuration, and action plan.

Support (SLA)

from €190 / month

Helpdesk, remote support, scheduled checks, reporting.

24/7 support + monitoring

from €290 / month

24/7 response, monitoring, priority incidents, and procedures.

NEXT STEP

Need reliable IT support for your practice?

Tell us how many rooms and workstations you have — we’ll propose an SLA, service scope, and pricing.

FAQ

Do you work only remotely?

Most tasks are handled remotely. On-site visits and scheduled work can be arranged if needed.

How fast is your response?

According to SLA: critical incidents faster, planned tasks per agreed schedule.

What is needed to get started?

Access (VPN/AnyDesk/TeamViewer), a list of equipment/workstations, and a brief problem description. We cover the rest during the audit.

Do you help with security and backups?

Yes. MFA/VPN, access management, updates, backups, and restore testing are core parts of the program.

Have questions? Contact us