Response
SLA by agreement (incidents / severity)
Windows / Linux Server Administration
We take over day-to-day operations for Windows and Linux servers: patching, security, backups, monitoring, and incident response — for stable and predictable service.
OPERATIONS
PATCH
BACKUP
MONITOR
Patching & hardening
Backups + restore testing
Monitoring 24/7
Servers should be “boring” — in a good way
Server incidents almost always cost more than prevention. We implement routine operations: patching, configuration control, backups, monitoring, logging, and a clear incident response process.
The focus is stability and predictability: less firefighting, more automation, transparent reporting, and well-defined runbooks. We support single servers as well as full environments.
Stability
Runbooks + change control
Transparency
Reports, logs, work history
Security
Least privilege, MFA, patching
Who it’s for
If servers are business-critical, you need predictable operations and routine maintenance — not constant firefighting.
- Companies with 1–50 servers (Windows/Linux)
- Organizations with security and audit requirements
- 24/7 services: portals, email, databases, file services
- Teams that need external admin/DevOps capacity
What we do
Daily operations + planned maintenance + incident response.
01
Patching & updates
Windows Update/WSUS, Linux repos, kernel/firmware — with maintenance windows and reporting.
02
Hardening & security
MFA, SSH/RDP policies, access reviews, disabling unnecessary services, baseline CIS approach.
03
Backups
Backup strategy, schedules, storage, encryption, and restore testing.
04
Monitoring & alerts
CPU/RAM/disk, services, certificates, queues, log space, severity-based alerts.
05
Incident response
Triage, containment, recovery, post-incident analysis and prevention actions.
06
Documentation & change control
Server/role inventory, access, diagrams, runbooks, change log.
STABILITY
OPS
CONTROL
VISIBILITY
Planning & maintenance windows
Changes happen on schedule, with lower risk and a clear rollback path.
Observability
Logs + metrics + alerts to detect issues before users do.
Approach & benefits
We make operations systematic: processes, automation, and visibility instead of ad-hoc manual work.
-
Server and role inventory (what runs where and why)
-
Access policy: MFA, least privilege, separate admin accounts
-
Regular patching with schedules and reporting
-
Backups with restore tests (not just “configured”)
-
Service monitoring + severity-based alerts
-
Log rotation, disk management, certificate expiry tracking
-
Baseline protection: firewall, EDR/AV, IDS/IPS (as needed)
-
Change management: record changes and rationales
How we work
Kickoff: 3–10 days for inventory and baseline setup. Then ongoing operations (daily/weekly cadence).
01
Inventory & assessment
Server list, roles, access, risks, current state.
02
Baseline standardization
Access, patching, backups, logs, baseline security settings.
03
Monitoring & alerting
Metrics, service checks, alerting rules and priorities.
04
Ongoing maintenance
Patching, planned work, backup verification, preventive tasks.
05
Incidents & improvements
Response, recovery, postmortems, and preventive actions.
RESULT
STABLE
SERVERS
OPS
What you get
-
Predictable server operations with runbooks
-
Safer patching without unpleasant surprises
-
Working backups + restore tests
-
Monitoring and severity-based alerts
-
Documentation and change log
-
Clear incident response and transparency
Examples
Three common operational scenarios and how we handle them.
Patching without downtime: mixed Windows + Linux environment
↑ stability
Windows
Linux
Patching
Проблема
Updates were postponed for months — higher vulnerability exposure and sudden failures risk.
Решение
Introduced maintenance windows, a test group, a rollback plan, and patching reports.
Результат
Regular patch cycles with predictable change management.
Backups that actually restore
↓ RTO
Backup
Restore
Security
Проблема
Backups “exist”, but restores were never tested — real data loss risk.
Решение
Implemented 3-2-1 policy, encryption, job verification, and scheduled restore tests.
Результат
Confidence in recoverability and reduced downtime.
Monitoring detected an issue before users did
↓ MTTR
Monitoring
Incidents
SLA
Проблема
Services failed silently — problems were discovered only after complaints.
Решение
Added service checks, disk and log monitoring, certificate expiry tracking, severity-based alerting.
Результат
Faster detection and recovery (lower MTTR).
CHECKLIST
Common mistakes
These are the most frequent causes of incidents, downtime, and unplanned costs.
No regular patching
01
Updates are applied “sometime later”, without maintenance windows or reporting.
Impact:
Higher compromise risk and outages when changes eventually happen.
Backups without restore tests
02
Jobs run, but restores are never verified.
Impact:
In a crisis, data may not be recoverable.
Weak access controls
03
Shared admin accounts, no MFA, permissions are not reviewed.
Impact:
One compromised account can compromise the whole environment.
No service monitoring
04
Only CPU/RAM is watched; services/certificates/queues are ignored.
Impact:
Users discover failures first — downtime increases.
No change log
05
Changes are made ad-hoc without documentation or rollback.
Impact:
Harder incident investigation and repeatability.
Logs and disks not controlled
06
No log rotation; disks fill up and services stop.
Impact:
Outages due to full disks and loss of diagnostic data.
Pricing
Depends on server count, service criticality, security requirements, and support mode.
Basic
from €390/mo
Small environment, scheduled patching and backup control.
Standard
from €890/mo
Monitoring, incidents, routine work, reporting.
24/7
by assessment
Critical services, extended monitoring, SLA and on-call.
NEXT STEP
Need predictable server operations?
Share server count and critical services — we’ll propose a support model and budget.
FAQ
Do you support both Windows and Linux?
Yes. We support mixed environments, AD/LDAP, virtualization, and common roles (web, DB, mail, file).
How do you patch with minimal risk?
We plan maintenance windows, use a test ring, take snapshots/backups, and maintain a rollback plan.
What does “incident response” include?
Triage, containment, service recovery, root cause analysis, and preventive actions.
Can we start with an assessment?
Yes — we begin with inventory and baseline setup (patching/backup/monitoring).
What helps us start faster
Детальное описание
To kick off quickly
- Server inventory (OS/role/criticality) and access details.
- Current backup approach (where it’s stored, how often, which tool).
- Security requirements (MFA, segmentation, audits).
- Maintenance windows and acceptable downtime.
- Contacts and escalation flow.
Then we implement a stable operations cadence and observability across your environment.
OPERATIONS
PATCH
BACKUP
MONITOR